Director of Financial Aid Required

 Director of Financial Aid

About the job

The Director of Financial Aid is responsible for the administration of student financial aid Title IV programs at Florida Barber Academy under the guidance of the President and our third-party servicer (ECM).

This person is responsible for the management of delinquent loan accounts and keeping the CDR fiscal year rates under 30%. Monitor daily all accounts, work with the third-party company assigned to all accounts. Work with all students’ Actives, Drop, Graduates and or students seeking enrollment that are in default status. Must work in liaison with Champion Services to maintain positive CDR results.

ESSENTIAL RESPONSIBILITIES

· Ensure the financial aid department is in compliance with federal and state regulations, accreditation criteria, VA, and Florida Barber Academy policies and procedures.

· Notify President of any updated regulations or guidance that must be implemented at the school level to ensure compliance. This includes possible revisions of school policies, school catalog or website information.

· Supervise all operations of the financial aid department as listed below while ensuring a high level of customer service satisfaction for new and continuing students.

· Manage the appropriate metrics for the FA department each week – packaging rate, default prevention cures, and collections.

· Meet with new and continuing students to determine the financial aid eligibility to each individual student and set up payment plans when appropriate.

· Ensure that necessary documentation is on file in the student financial aid folder for all financial aid recipients to ensure FA file compliance.

· Collect data requested by ECM or government agencies and complete their reports as required.

· Perform all duties and responsibilities as a VA Certifying Official.

· Process collection and returns through the ECM system.

· Timely file Enrollment Roster Confirmations’ and ensure correction of SSCR enrollment error notification in ECM system or manual corrections in NSLDS.

· Establish and maintain communication with ECM personnel to assist with compliance matters or confirmation of collection or return to Title IV funding.

· Check Institutional Student Information record (ISIR) for accuracy and send to ECM for payment. When required, correct any conflicting or questioned items.

· Clear all PJ’S or dependency overrides, SULA, unusual enrollment, selected for verification, selective service before processing for Title IV funding.

· Follow up with ECM on past due Pell, or Direct Loan disbursements.

· Collect data for weekly or monthly meetings with the President.

· Distribute and explain financial aid information upon request to current and prospective students.

· Maintain awareness of program policies and changes by reviewing and maintaining pertinent financial aid manuals, memoranda, and regulations. Including VA materials and guidance.

· Supervise Financial Aid Office and support staff.

· Process R2T4’s Calculate Refund/Withdrawal Calculations as necessary.

· Counsel with students regarding payments, submission of documents, and number of clock hours scheduled and how financial aid awards are affected.

· Coordinating and working with the default manager to conduct group / individual exit interviews.

· Ensure exit interviews are completed in person when possible and processed and mailed within the deadline.

· Complete IPEDS reports as requested by the President.

· Follow up with Bursar on the posting charges and cash receipts to student ledger cards.

· Continue updating and monitoring of reporting requirements for the National Student Loan Database Program (NSLDS).

· Ensure that all continuing students reapply by May of each year for the upcoming new fiscal year.

· Ensure that High School Diploma /Transcripts/GED’s and IDS are received prior to disbursement of financial aid.

· Process Title IV collections weekly and email Bursar and President. Bursar will confirm funds received at the end of the week.

· Process VA certification for payment as necessary.

· Maintain compliance in all student files for actives, drops, or graduates. Including VA files.

· Ensure all FA documentation is properly filed in each student file.

· Maintain departmental binders updated with all reports and information.

· Answer all Federal Student Aid requests for student concerns or complaints in a timely manner, must be compliant with the requested date of response. Must maintain all records of request and the submitted documentation by the Academy. All responses by the Academy must be approved by the President.

· Use Adobe, Zoom, Teams, emails or text to complete virtual enrollments or host/participate in any meetings as it is necessary (If approved to process under remote work).

· Maintain the FA bulletin board updated.

· Maintain good relations with our third-party ECM servicer.

· Ensure that financial aid staff is properly trained.

· Work flexible hours including evenings and Saturdays when workload or projects require it.

· Partner with the education, admissions, registrar, student services to ensure operational excellence within the department.

· Work closely with the Bursar, CFO, and President to ensure all has been properly logged for Title IV processing, refunds, over payments, return to Title IV calculations.

· Participate in FA workshops, trainings and VA.

· Servicer status checks via internet or calls directly to the servicers for current and CYs to maintain school portfolio.

· Place phone calls to borrowers.

· Perform skip trace duties to obtain new demographic info.

· Send emails to students, vendors, and 3rd Party servicers (Champion) as needed.

· Verify status updates through NSLDS.

· Keep up to date records of all borrowers, especially within the cohort to provide a detailed report by Fridays.

· Work daily with the Delinquent status Report generated by Champion.

· Work with the weekly trending Report, to email current status.

· Give orientation to new starts to help them understand Financial Aid and how to avoid going into default.

· Prepare and conduct Default workshops.

· Provide default resolutions for former and prospective students to get out of default including:

· Rehabilitation, Consolidation and Settlement payoff amount negotiation, and the fresh start program.

· Annual FAPSC continuing education certificates.

· Perform other duties or projects as required by the President.

EDUCATIONAL/SKILLS REQUIREMENTS

High School Diploma/GED or higher education credentials.

Previous experience in educational setup preferred.

Must have at least 2 or more years of Financial Aid Title IV experience in packaging, processing, reporting, refund calculations.

Must have prior management experience.

Preferred VA certifying official expert, willing to train.

Excellent Excel, Word, Outlook skills.

Must have excellent communication and written skills.